Privacy Policy

Data Protection

Tirana Bank SHA, through its official website, collects information in the form of surveys regarding the quality of its services. This information does not include personal data beyond demographic elements (age, gender, city, etc.) and does not include data that could directly identify an individual, except in cases where the user voluntarily provides such information.

The information collected is used solely for the institution’s internal assessment purposes, statistical analysis, and for improving the services offered to clients.

This information is processed and controlled exclusively by Tirana Bank SHA, headquartered at Boulevard “Zhan D’Ark”, Administrative Unit No. 2, “MET Tirana Building”, Tirana, and used only for communication, statistical or historical purposes, and for the improvement of services provided, in accordance with Law No. 124/2024, dated 19.12.2024, “On the Protection of Personal Data.”

For any processing that requires consent under the personal data protection legislation, including the GDPR, the Bank will request explicit, clear, and informed consent, which cannot be implied from the use of the website. The use of the website does not constitute consent for the processing of personal data.

The Bank will not use your data for marketing purposes unless it has obtained your prior explicit consent.

Personal data communicated via email (including the email address and any other personal data contained within the email) voluntarily sent to the addresses listed on this website will be processed solely by Tirana Bank SHA and only for the purpose for which they were sent.

Any personal data collected by Tirana Bank SHA through its website will be gathered, processed, and stored in full compliance with Law No. 124/2024, dated 19.12.2024, “On the Protection of Personal Data.”

Such processing will be carried out in accordance with the principles of respecting and guaranteeing fundamental human rights and freedoms, particularly the right to privacy. Therefore, personal data will not be disclosed to third parties unless required by law and/or by competent authorities.

The credentials used to access the TIBank electronic banking platform through our website are fully encrypted to ensure their confidentiality.

Personal data are retained only for as long as necessary to fulfill the purposes for which they were collected and are then deleted, except where a longer retention period is required by law. Data collected through the website are generally not retained for more than 5 years. Specific security measures are applied to prevent data loss, unlawful or unfair use, and unauthorized access. Tirana Bank SHA is responsible for implementing these requirements in all automated or other forms of data processing.

Under Law No. 124/2024, dated 19.12.2024, “On the Protection of Personal Data,” as amended, individuals have the right at any time to:

• receive information on the processing of their data;
• access their personal data;
• request correction of inaccurate data or completion of incomplete data;
• request deletion of data (“the right to be forgotten”);
• request restriction of processing;
• object to processing for legitimate reasons;
• request data portability to another controller;
• withdraw consent at any time.

Data subjects also have the right to request the cancellation, anonymization, or blocking of information and data processed in violation of the law, and to object, for legitimate reasons, to their processing.

If you believe your privacy has been violated or wish to exercise your rights, you may contact us at any time through any of our branches listed on our website, via the toll‑free number 0800 68 68, or by email at dpo@tiranabank.al. Our staff will be ready to provide the necessary assistance.

If users of the Tirana Bank SHA website are redirected to third‑party websites via links contained within it, the Bank is not responsible for the data management or personal data protection policies applied by third parties. This Privacy Policy does not apply to third‑party websites.

 

Cookies

When you access this website, information may be temporarily stored in your computer’s memory or hard drive to facilitate easier navigation. A cookie is a small piece of information sent by a web server to be stored in a browser so that it can later be retrieved. Cookies are not used to transmit personal data/passwords from users.

You may change your browser settings to prevent cookies from being stored if you do not wish to have them placed when visiting our website. However, doing so may limit your ability to fully access some webpages. Some cookies are stored only until the browser window is closed and are then automatically deleted.

 

Intellectual Property

This website must be considered as an indivisible whole. Complete or partial copying or transmission of its content is not permitted. All data (text, audio, and images) contained on this site are the property of Tirana Bank SHA or its partners. Copying, displaying, or distributing any part of this content, except for personal use, is strictly prohibited. Any violation of this rule constitutes an infringement with legal consequences.

The use or copying of the name “Tirana Bank” and/or its logo, whether separately or together, for any purpose—including advertising—is strictly prohibited without the prior written consent of Tirana Bank SHA.

This document constitutes the “Privacy Policy” of this website and may be subject to future updates. Any updates will be published on this page.

By accessing this website, you confirm that you have read and accepted the terms set out above.