Safety of your Cards, Our Priority!

Tirana Bank always cares about the cards safety. The cards use is widely increasing, so we are vigilant for your data protection.

The below tips will help regarding the security of cards use:

- As soon as you receive your card, sign the back of it.
- Never keep your PIN with your cards at the same place and do not give your card to anyone.
- Check your card statements regularly for any transactions you do not recognize.
- Store PIN and cards in a secure place and do not display the data to other persons.
- Store the receipts of your account or of the transactions you perform.
- If you change your personal data or address inform immediately the Bank.

When travelling abroad:

- Ensure to keep up to date your contacts with the bank. The phone number and email address enable us to inform at any fraudulent case.
- Store the contacts of the bank for lost/stolen cards or any suspicious transaction with your card.
- Whenever you present your card at any merchant (Point of sale), make sure he/she does not insert the card in any other machine. So, you avoid the copy and misuse of the card information. 

When shopping online:

-Navigate in secured websites and avoid the public computers.
- Before entering your card online make sure the address uses "https" rather than "http".
- The sites certified by Visa Cards are safer for online shopping. In these cases “Verified by VISA logo  will be displayed. 

When using in ATM:

- Before using the ATM, control for any copying object located in the ATM’s keyboard or at any part of     the machine. If you have suspicions avoid using the ATM and notify the Bank.
- Protect your PIN code from the others always while entering it in the ATM.
- If you suspect your PIN can be compromised, inform immediately the bank and change your PIN as     soon as possible in the nearest ATM. 
- Ensure that you received your card after the transaction.
- If your card is retained by the ATM contact the bank or present to the nearest branch.

Cards Fraud:

- If you receive an email asking for your card details, never respond even if they seem to be official from the bank.
- For every suspicious fraudulent activity, Tirana Bank collaborates with the legal authorities by investigating to identify the fraud and to prevent or minimize the consequences.

Contact the bank:

If you suspect for unauthorized use of your card in case of lost/stolen or copy of the data, please inform immediately the Bank:

0800 6868 (through fixed line) 24/7;
00355 4 2277700 (through mobile or fixed line) 24/7;
Email address: [email protected]

VISA  Contactless Debit Card

VISA  Contactless Debit Card is the card that replaces the money in your wallet and gives you the possibility to use them in electronic form.

You can use VISA  for every POS purchase or for ATM cash withdrawals whenever you want 24 hours a day, 7 days per week.

VISA  Contactless Chip&PIN offers:

• Purchases and cash withdrawals everywhere you see “VISA” logo

• National and International Usage

• High daily limit from 75,000 Lek

• Online registration of all the transactions in your account

• Possibility to connect the card with more than one account even in different currencies

VISA  Contactless Chip & PIN is accepted everywhere!

• 24/7 usage in all ATMs & POS-es that accept VISA and POS terminals that accept VISA logo and have contactless symbol

• Over 1 million ATMs & 20 million POS-es worldwide accept this card

• Over 80 ATMs & 200 POS-es of Tirana Bank all over Albania

Infinite Benefits with VISA  Contactless Debit Card:

Provided on the spot – in every branch of Tirana Bank, when opening a current or saving account
Free of charge – for POS domestic purchases
Free of charge – automatic renewal with 5 years validity
Free of charge – for administration & maintenance
Issuing Fee ALL 300/EUR 2.5
Service Fee (annual fee) ALL 300/EUR 2.5
Currency  – Lek and Euro according to the converted value of transaction (you can link with the card current accounts in Lek and/or Euro)
Automatic currency conversion - when used for international transactions
PIN change option - in Tirana Bank`s ATM
Maximal usage securityfor all the transaction performed – with Chip&PIN technology and the latest contactless technology
Mini-statement account printing – directly from the ATM for the last 10 transactions

* For further information related to the product’s terms and conditions please visit one of Tirana Bank branches or call 0800 68 68 (through fix line) or 04-2277700 (if calling from mobile or abroad), 24/7; or you can send an email to the address:[email protected]

VISA GOLD CREDIT CARD

Tirana Bank VISA Gold Credit Card is designed to offer high standards, prestige and extra flexibility.

VISA GOLD Credit Card features:

• Offered in ALL and EUR currency;
• Amount:

             -   Min:  50,000 ALL/ 500 EUR

             -   Max: 15,000 EUR / 1,875,000 ALL (unsecured)

             -   Max: 50,000 EUR / 6,250,000 ALL (secured with cash collateral)

• Interest Rate: 18%          
• Minimum monthly payment: 7% over outstanding;
• Contactless amount payment: 4,500 ALL;
• Possibility to pay with Equal Monthly Installments, from 2-12 months, for every transaction made with Visa Gold Credit Card, with amount over 6,000 ALL/50 EUR in all Tirana Bank POS-s;
• 0 commission for all purchases through Points of Sale (POS) and Internet;
• Free notification through SMS/E-mail Alert service for performed transactions and monthly invoice;
•  Up to 2 additional cards for your family members;
• High security with CHIP technology and contactless.

VISA GOLD CREDIT CARD Benefits:

• Free Travel Insurance for you and your family paid with Visa Gold Credit Card up to EUR 100,000;
• Quick assistance in case of lost/stolen/damaged card by card replacement or immediate cash disbursement
•  Free online information through online platform TiBank for all transactions performed with Credit Card;
• Competitive interest rates & commissions;    

“Fixed monthly installments” Service

“Fixed Monthly installments” is a new service that gives to the customers the possibility to payment with equal monthly installments, transactions performed with “Visa Gold Credit Card” in all Tirana Bank POS-s.

It’s very simply, at the time of payment, the Customer can choose to activate this service directly in the POS, without any need to go in one of Tirana Bank branches.

For further information, please contact our branches or call the Call Center at the contact numbers +355 4 22 77 700 (free calls from fix & mobile phones) and 0800 68 68 (only from fix phones).

When you are loyal, you are rewarded as a friend!

Tirana Bank comes with a UNIQUE product in the market, “Visa Classic Co-Branded Credit Card”, in collaboration with the biggest Loyalty Program in Albania, HAPPY.

Credit Card VISA Classic is a credit limit that Tirana Bank offers to all its customers in order to for them to be served anywhere and anytime.

 Visa Classic Co-Branded Credit Card Features:

•  Offered in ALL & EUR currency;
• Amount:

           -  Min Limit Payroll customers: 15,000 ALL / 200 EUR

            - Min LimitStandard customers:      40,000 ALL / 350 EUR

           -  Max: 5,000 EUR / 625,000 ALL (unsecured)

            - Max: 50,000 EUR / 6,250,000 ALL (secured with cash collateral)

• Interest Rate: 

          - Payroll customers: 18%

          - Standard customers: 20%

          - Cash collateral: 12%

• Contactless amount payment: 4,500 ALL;
• Minimum monthly payment: 7% over outstanding; 
• Possibility to pay with Equal Monthly Installments, from 2-12 months, for every transaction made with Visa Classic Co-Branded Credit Card, with amount over 6,000 ALL/50 EUR in all Tirana Bank POS-s;
• 0 commission for all purchases through Points of Sale (POS) and Internet;
• Free notification through SMS/E-mail Alert service for performed transactions and monthly invoice;
• Up to 2 additional cards for your family members;
• High security with CHIP technology and contactless.

Visa Classic Co-Branded Credit Card Benefits:

• Double points for every purchase made with Visa Classic Co-Branded Credit Card in SPAR, JUMBO, FGA & NEPTUN;
• Extra coupons with value of 500 ALL per each reward level, which can be spend as per Customer’s needs in the above-mentioned Retailers;
• Personalized offers according to customer behaviors purchases;
• BONUS points for special events.     

“Fixed Monthly Installments” Service

“Fixed Monthly installments” is a new service that gives to the customers the possibility to payment with equal monthly installments, transactions performed with “Visa Classic Co-Branded Credit Card” in all Tirana Bank POS-s.

It’s very simply, at the time of payment, the Customer can choose to activate this service directly in the POS, without any need to go in one of Tirana Bank branches.

For further information, please contact our branches or call the Call Center at the contact numbers:

• +355 4 22 77 700 (free calls from fix & mobile phones) 
• 0800 68 68 (only from fix phones).